Terms & Conditions

Quotes and pricing

Quotes are based on the information you provide and a visual inspection on arrival. If the vehicle's condition differs materially from what was described (for example heavy contamination, pet hair, mould or biohazards not disclosed), we'll discuss any change in price with you before proceeding.

Drop-off and collection

Vehicles are detailed at our Spring Gully studio unless on-site work has been agreed in writing. Please remove valuables and personal items before drop-off. Vehicles left more than two days after we advise they are ready may incur a storage fee. For agreed on-site work we need safe access and enough space to work around the vehicle, and we may reschedule in extreme weather.

Pre-existing damage

We inspect and note existing damage before starting. We are not responsible for pre-existing defects, failing clear coat, perished rubber or trim, loose badges, previously repaired paint or aftermarket films that react to normal detailing processes. We'll flag anything we're concerned about before starting.

Paint correction and polishing

Paint correction removes defects within the clear coat. Scratches, chips and damage through the clear coat cannot be removed by polishing. Results on single-stage paints, gelcoat and bare metals vary with age and condition; we will advise on realistic outcomes before starting.

Ceramic coating care

Coating durability depends on correct aftercare. Avoid washing for seven days after application, avoid automatic brush washes, and follow the written care guide provided. Manufacturer backing applies where the coating has been maintained in line with that guide.

Biohazard and interior restoration

Some stains, odours and mould damage are permanent, particularly where contamination has penetrated foam or underlay. We'll give you an honest assessment of what is achievable before starting. Child restraints are not refitted by us.

Website promotions

Any discount code revealed on this website applies to one booking of a full detail or ceramic coating package, must be mentioned when booking, can't be combined with other offers, and may be changed or withdrawn at any time. If you found one in an unusual place, yes, it is real.

Payment

Payment is due on completion unless otherwise agreed in writing. Fleet and commercial accounts may be invoiced by arrangement.

Cancellations

Please give us at least 24 hours' notice to cancel or reschedule. Late cancellations may incur a call-out fee.

Last updated 14 October 2026.